General Appointment Info
Thank you for allowing us the opportunity to serve you! For appointments and inquiries, please call your closest HeartPlace Clinic. We have convenient locations all across the metroplex. Locate the closet clinic to you by clicking here.
For all other information and inquiries, contact our business office.
HeartPlace Home Office
16980 Dallas Parkway
Dallas, Texas 75248
Tel: (800) 263-4795
Fax: (972) 391-1902
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When you come for your appointment, please remember to obtain and bring the following:
- Insurance Card & Photo ID
- Physician Referral, if needed
- HeartPlace Patient Registration Form, completed
- New Patient Medical Questionnaire Form, completed
- Old Medical Records, in your possession
- Recent Lab Results, in your possession
- All Medications and Supplements, in their original containers
- Any home blood pressure and weight charts
Always bring your insurance card to each visit to the clinic. Even if you had downloaded and returned the Patient Registration form with the same information, it is a good practice to develop and bring this very important piece of information with you at each encounter. Remember to bring the HeartPlace Patient Registration form and the New Patient Medical Questionnaire form, both fully completed. If you happen to have a copy of medical records with you in your possession, bring them with you as well, or better yet, fax a copy to the office before your appointment. If you bring them, alert the front office staff at the beginning of your visit, so that a copy may be made before seeing the doctor. Likewise, if you have a copy of recent lab results (last 12 months), forward a copy before your visit, or bring them with you. Ideally, you should physically bring with you all medications and supplements that you take for our review. One of the biggest sources of medical errors today is miscommunication concerning medication profiles, with often-serious consequences. For this reason, the actual medication and supplement containers are preferred. If this is impossible, a medication and supplement list is the next best thing. The medication list should reflect the exact name, dosage, and prescriptive instruction written on the medication or supplement container. The reason why the medication containers themselves are preferred to lists is because these lists are frequently inaccurate or incomplete, failing to reflect medication changes made by other physicians, or generic substitutions by well-meaning pharmacists.
Patients occasionally lose a medication bottle and fail to recognize that the medicine is missing. Since a health care provider has not made a change to their "medication list", they think the list is an accurate reflection of what they are taking, when in fact, it is not.
For these reasons medication reconciliation is best performed with the actual medication and supplement containers themselves. Though, again, if this is impossible, a list is the next most preferred way of reconciling the individual medication profile.
If you need to cancel an appointment:
Telephone the office during business hours and allow at least 1 day's notice so that we can offer your appointment time to patients on our waiting list.
We recognize that your time is valuable, and we make every effort to run on time. Occasionally, emergencies or patients require a little more time, and these cause scheduling delays beyond our control. We apologize if we keep you waiting.